Frequently Asked Questions
Everything you need to know about your K-Beauty journey.
How long does shipping take?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery varies by destination.
Are the products authentic?
Yes, we guarantee 100% authenticity. We source all our skincare products directly from reputable brands and authorized distributors in South Korea.
What is your return policy?
We accept returns for unopened and unused items within 30 days of purchase. Please contact our support team to initiate a return authorization.
Do you offer free shipping?
We offer free standard shipping on all domestic orders over $35. For orders below this amount, a flat shipping fee will be applied at checkout.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.